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WhatsApp chatbot development
WhatsApp chatbot development that sells, books and supports 24/7
We build WhatsApp AI chatbots on the official WhatsApp Business Platform that answer in Arabic and English, show products, take bookings and payments, and hand over to your team when needed. One WhatsApp business chatbot, connected to your CRM, store and systems.
- 120+Projects delivered
- 98%Client satisfaction
- 3–5 wksTo go live on WhatsApp
Built on the official WhatsApp Business Platform
- WhatsApp Cloud API
- Meta Business Manager
- WhatsApp Flows
- Catalog & Commerce
- OpenAI
- Anthropic Claude
- Salla
- Zid
- Shopify
- HubSpot
- Zoho CRM
- Odoo
Quick answer
What is WhatsApp chatbot development?
WhatsApp chatbot development is building an automated assistant on the official WhatsApp Business Platform that chats with customers, answers questions, shows products, takes orders, bookings and payments, and passes complex chats to a human. NextGenSol provides whatsapp ai chatbot services in Saudi Arabia: AI-powered, Arabic-first bots connected to your store, CRM and systems, with approved message templates and a shared team inbox.
Message types
Every WhatsApp feature, working for you
A WhatsApp AI chatbot is more than text replies. Tap each message type to see how your customers would use it.
Your Businessonline
تبي نأكد موعدك يوم الأحد الساعة 5 مساءً؟
تأكيد ✓تغيير الموعدإلغاء
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01
Reply buttons
Up to three tap-to-reply buttons keep chats fast and on track — no typing needed.
Best forConfirmationsFAQsFeedback
02
List menus
A tidy menu of up to ten options, grouped into sections, for services or departments.
Best forService menusBranch selectionDepartments
03
Product catalog
Show products with images and prices from your catalog. Customers add to cart without leaving WhatsApp.
Best forE-commerceRestaurantsRetail
04
WhatsApp Flows forms
Multi-step forms inside WhatsApp for sign-ups, quotes, surveys and bookings — data goes straight to your CRM.
Best forLead captureQuotesRegistrations
05
Bookings & reminders
Customers pick a time slot, get an instant confirmation and an automatic reminder before the visit.
Best forClinicsSalonsShowrooms
06
Use these in my bot Order & payment
Send an order summary with a secure payment link, then live order updates until delivery.
Best forOnline storesDeliveryServices
Example screens for illustration.
What we build
WhatsApp AI chatbot services for every goal
Pick the WhatsApp business chatbot that fits your goal. Every bot is AI-powered, Arabic-first and connected to your systems.
WhatsApp customer support chatbot
Answers common questions instantly from your own content and hands complex chats to your team in a shared inbox.
- AI answers from your FAQs and policies
- Order tracking and returns
- Shared team inbox
- Smart handover to agents
- Opening hours and away messages
- Satisfaction surveys
Ideal for
- E-commerce
- Telecom
- Utilities
WhatsApp sales and commerce bot
Show your catalog, recommend products, take orders and send payment links — all inside WhatsApp.
- Catalog and product cards
- Product recommendations
- Cart and checkout
- Payment links
- Abandoned cart reminders
- Salla, Zid and Shopify sync
Ideal for
- Online stores
- Restaurants
- Fashion
WhatsApp booking chatbot
Let customers book, reschedule and cancel appointments with live availability and automatic reminders.
- Live calendar slots
- Branch and staff selection
- Confirmations and reminders
- Reschedule and cancel
- Deposits by payment link
- Calendar and system sync
Ideal for
- Clinics
- Salons
- Car service
WhatsApp lead generation bot
Capture and qualify leads from click-to-WhatsApp ads, QR codes and your website, then push them to your CRM.
- Click-to-WhatsApp ad flows
- Qualifying questions
- WhatsApp Flows forms
- Lead scoring
- CRM sync
- Sales team alerts
Ideal for
- Real estate
- Education
- Automotive
Arabic WhatsApp chatbot
An Arabic WhatsApp chatbot that understands Saudi dialect, formal Arabic and English, and replies naturally in the customer's language.
- Saudi dialect understanding
- Automatic language detection
- Right-to-left formatting
- Arabic message templates
- Arabic voice-note transcription
- Tested with Arabic speakers
Ideal for
- Government
- Banking
- Retail
Notifications and broadcast campaigns
Send approved template messages for order updates, reminders and opt-in offers, then let the bot handle the replies.
- Template design and approval
- Order and delivery updates
- Opt-in management
- Segmented broadcasts
- Reply handling by the bot
- Read and reply analytics
Ideal for
- Retail
- Logistics
- Events
Launch planner
Plan your WhatsApp business chatbot
Choose your goals and features. Get a suggested package and the exact steps to go live on WhatsApp.
Suggested package
Go live in
- Meta Business verificationVerify your business in Meta Business Manager.
- WhatsApp number & display nameRegister a number and get your business name approved.
- Conversation designMap flows, replies and handover rules in Arabic and English.
- Message template approvalSubmit order, reminder and campaign templates for approval.
- Catalog & payment setupConnect your product catalog and payment provider.
- CRM / ERP integrationSync contacts, orders and bookings with your systems.
- Test & go liveTest with your team, launch and monitor every chat.
A starting point only. WhatsApp approvals depend on Meta review times.
Why NextGenSol
A WhatsApp AI chatbot customers enjoy
Official API only
Built on Meta's WhatsApp Business Platform — no grey-market tools or bans.
Arabic-first
Understands Saudi dialect and replies naturally in Arabic or English.
AI that knows you
Trained on your products, prices and policies, not generic answers.
Smooth handover
Passes chats to your team with full history in a shared inbox.
Connected
Works with Salla, Zid, Shopify, your CRM, ERP and booking system.
Orders & payments
Catalogs, carts and payment links without leaving WhatsApp.
PDPL-aware
Opt-ins, data storage and access aligned with Saudi PDPL.
Measured
Dashboards for chats, resolution, conversions and campaign replies.
How we work
From first chat flow to live on WhatsApp
Our WhatsApp chatbot development process gets you live fast, with approvals handled for you.
-
01
Week 1
Discover & set up
Goals, top customer questions, Meta Business verification and number setup.
-
02
Week 2
Design
Conversation flows, Arabic and English replies, templates and handover rules.
-
03
Weeks 2–3
Build & connect
AI training on your content, catalog, payments and CRM integration.
-
04
Week 4
Test
Real-chat testing with your team, Arabic checks and template approval.
-
05
Week 4–5
Launch & improve
Go live, monitor chats and improve answers every month.
Packages
WhatsApp chatbot development packages
Every project is scoped after a free call and given a clear, fixed quote. WhatsApp platform fees from Meta are billed separately.
Starter WhatsApp Bot
A smart WhatsApp business chatbot for FAQs and support.
- Official WhatsApp API setup
- AI answers from your content
- Reply buttons and list menus
- Arabic and English
- Agent handover
- Live in 3–4 weeks
Most popular
Business WhatsApp Bot
A full WhatsApp AI chatbot that sells and books.
- Everything in Starter
- Catalog and orders
- Bookings and reminders
- Payment links
- CRM integration
- Live in 4–6 weeks
Enterprise WhatsApp Bot
High-volume whatsapp ai chatbot services for large teams.
- Everything in Business
- ERP and custom system sync
- WhatsApp Flows forms
- Broadcast campaigns
- Multi-team inbox and SLAs
- Live in 6–8 weeks
Safe & compliant
Trusted conversations, by design
Your WhatsApp business chatbot protects customers and your brand on every chat.
Opt-in first
Customers opt in before marketing messages, following WhatsApp's business policies.
PDPL-aligned
Personal data is minimised, encrypted and stored in line with Saudi PDPL.
Safe AI replies
Answers stay on topic, sensitive requests go to a human and every chat is logged.
FAQ
Ask a question WhatsApp chatbot questions
Can't find your answer? Talk to our team.
01What do whatsapp ai chatbot services include?
Our whatsapp ai chatbot services cover WhatsApp Business Platform setup, Meta verification support, conversation design, AI training, catalog and payment setup, CRM integration, template approval, testing, launch and monthly improvements.
02How long does WhatsApp chatbot development take?
A support-focused bot usually goes live in 3–4 weeks. Bots with catalogs, bookings and payments take 4–6 weeks, and enterprise bots with ERP integration 6–8 weeks. Meta review times can add a few days.
03Do I need the WhatsApp Business API?
Yes. A WhatsApp AI chatbot for business runs on the official WhatsApp Business Platform (Cloud API). We help you set up Meta Business Manager, verify your business and register your number.
04Can I use my existing WhatsApp number?
Usually yes. A number used on the regular WhatsApp or WhatsApp Business app can be moved to the platform after it is removed from the app. We guide you through the move safely.
05Can the Arabic WhatsApp chatbot understand Saudi dialect?
Yes. Our Arabic WhatsApp chatbot understands Saudi dialect, formal Arabic and English, detects the customer's language and replies naturally, with full right-to-left formatting.
06What does WhatsApp charge for business messages?
Meta charges platform fees for some business-initiated messages, which vary by message type and country and change from time to time. These fees are billed by Meta separately from our development quote, and we help you plan to keep them low.
07Can the WhatsApp business chatbot take payments?
Yes. The bot can send order summaries with secure payment links from your payment provider and confirm payment automatically in the chat.
08Can a human take over the chat?
Yes. When a question needs a person, the bot hands the chat to your team in a shared inbox with the full conversation history, and can take back routine follow-ups.
Ready to grow on WhatsApp?
Tell us your goals. We'll recommend the right whatsapp ai chatbot services and send a clear, fixed quote.