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info@nextgensol.com.sa
IT support company in Saudi Arabia
The IT support company your team actually likes calling
Fast, friendly IT helpdesk, remote fixes and on-site engineers for businesses across Saudi Arabia. Managed IT support that solves today's problems and prevents tomorrow's — in Arabic and English.
- 120+Projects delivered
- 98%Client satisfaction
- 24/7Support available
Systems we support every day
- Microsoft 365
- Google Workspace
- Windows
- macOS
- Active Directory / Entra ID
- Microsoft Intune
- Printers & scanners
- Wi-Fi & VPN
- Firewalls
- Backup
- Antivirus & EDR
- Line-of-business apps
Quick answer
What does an IT support company do?
An IT support company looks after the computers, users and systems a business depends on. That includes an IT helpdesk staff can call, email or WhatsApp, remote fixes, on-site visits, new-starter set-ups, security updates, backup checks and proactive monitoring. NextGenSol is an IT support company in Saudi Arabia offering IT support services and managed IT support for a fixed monthly fee, so business IT support is predictable, fast and always available when your team needs it.
How we fix issues
Pick a problem. See how we solve it.
Every request follows a clear path through our IT helpdesk — from the first message to a fix your staff can confirm.
Common requests
Example targets for our managed IT support plans. Exact response times are agreed in your service level agreement.
What we cover
IT support services for the whole business
One team for your users, devices and systems. Choose the IT support services you need or hand us everything.
IT helpdesk
A friendly IT helpdesk your staff can reach by phone, email, WhatsApp or portal — with real engineers, not scripts.
- Phone, email, WhatsApp and portal
- Arabic and English support
- Remote fixes
- Ticket tracking
- Clear response targets
- Monthly ticket report
Ideal for
- Every team
- Busy offices
- Remote staff
Managed IT support
Proactive managed IT support for a fixed monthly fee — monitoring, patching, backups and support bundled into one plan.
- 24/7 monitoring
- Patching and updates
- Backup checks
- Unlimited remote support
- Asset tracking
- Quarterly IT review
Ideal for
- SMEs
- Companies without IT staff
- Growing teams
On-site engineers
Engineers who come to your office when a fix needs hands — hardware, moves, new equipment and urgent issues.
- Scheduled site visits
- Urgent call-outs
- Hardware repairs
- Office moves
- Equipment installs
- Multi-branch cover
Ideal for
- Offices
- Clinics
- Retail branches
User and device management
Joiners, movers and leavers handled properly — accounts, laptops, licences and access set up and removed on time.
- New starter set-up
- Leaver access removal
- Microsoft 365 / Google admin
- Device management
- Software installs
- Licence management
Ideal for
- HR teams
- Fast-growing firms
- Hybrid teams
Security and protection
Everyday security built into business IT support — antivirus, updates, email protection and quick response to incidents.
- Endpoint protection
- Email filtering
- MFA roll-out
- Patch management
- Phishing response
- Security awareness tips
Ideal for
- Finance
- Healthcare
- Every business
IT planning and advice
A named IT contact who knows your business, plans upgrades and helps you budget — like an IT manager on demand.
- Quarterly reviews
- Budget planning
- Vendor management
- Hardware lifecycle
- Policy templates
- Project support
Ideal for
- Owners
- Operations managers
- CFOs
Support coverage
Choose when you need us
Pick your support hours and team size. See your weekly coverage, response targets and the plan that fits.
Your weekly coverage
Get a quote for this plan
CoveredNot covered
Response targets
Suggested plan
Example targets for illustration. Final hours and response times are agreed in your service level agreement.
Why NextGenSol
Business IT support done properly
Real people, fast
Engineers answer — no long phone menus or bots.
Arabic & English
Support in the language your staff prefer.
Fixed monthly fee
Predictable costs with no surprise hourly bills.
Proactive, not reactive
Monitoring and updates stop many issues before they start.
On-site across KSA
Engineers available in major cities when you need hands.
Security included
Antivirus, updates and phishing response as standard.
Clear reports
Monthly ticket, device and security reports.
Named contact
A team that knows your business and your people.
How we start
Onboarding in about two weeks
Switching IT support companies is simple. We handle the hand-over so your team barely notices.
-
01
Days 1–3
Discovery
We meet your team, list devices, accounts and systems, and spot quick wins.
-
02
Days 4–7
Set-up
Monitoring, remote tools and the helpdesk set up for your staff.
-
03
Days 8–10
Fix the basics
Updates, backups and security gaps sorted first.
-
04
Day 14
Go live
Staff get the helpdesk details and a short welcome guide.
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05
Quarterly
Review
We review tickets, risks and plans with you.
Plans
IT support services plans
Fixed monthly plans priced per user or device. Hardware and licences are quoted separately.
Essential Support
IT helpdesk and remote support for small teams.
- Business-hours helpdesk
- Remote support
- Microsoft 365 / Google admin
- Antivirus and updates
- Monthly report
- On-site visits as needed
Most popular
Business Support
Complete business IT support with on-site cover.
- Extended-hours helpdesk
- Unlimited remote support
- Monthly on-site visit
- Monitoring and patching
- Backup checks
- Quarterly IT review
Complete Managed IT
Fully managed IT support, around the clock.
- 24/7 helpdesk and monitoring
- Weekly on-site visits
- Security and phishing response
- Joiner and leaver process
- Lifecycle and budget planning
- Named IT manager
Safe hands
Support you can trust
As your IT support company we protect your data and keep you in control.
You stay in control
Admin accounts, passwords and licences stay in your name.
Privacy first
Remote sessions need user approval and every action is logged.
No lock-in
Clear contracts and full documentation if you ever move on.
FAQ
Ask a question IT support questions
Can't find your answer? Talk to our team.
01What do your IT support services include?
Our IT support services include an IT helpdesk, remote and on-site support, Microsoft 365 or Google Workspace administration, device management, security updates, backup checks, monitoring and IT planning.
02How fast do you respond?
Response targets depend on your plan and the priority of the issue. Urgent issues on 24/7 plans get a response within minutes, and normal requests are handled the same day. Targets are written into your service level agreement.
03How can staff contact the IT helpdesk?
By phone, email, WhatsApp or our support portal. Every request becomes a ticket, so nothing gets lost and you can see progress.
04What is managed IT support?
Managed IT support is a fixed monthly service where we proactively look after your IT — monitoring, updates, backups, security and support — instead of only reacting when something breaks.
05Do you provide on-site support?
Yes. Engineers visit for hardware issues, installations and urgent problems, and plans can include scheduled monthly or weekly visits.
06How much does IT support cost?
Business IT support is usually priced per user or device per month, depending on support hours and on-site needs. We send a fixed quote after a short discovery call.
07Can you work with our in-house IT person?
Yes. We often support internal IT staff with extra hands, out-of-hours cover, specialist skills and holiday cover.
08Why choose an IT support company instead of hiring?
An IT support company gives you a whole team — helpdesk, engineers, security and planning — for less than one full-time hire, with cover for holidays, nights and weekends.
Ready for IT support that just works?
Tell us about your team. Our IT support company will send a fixed monthly quote and an onboarding plan.