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Guest experience automation
Guest experiences that feel personal, at scale.
Automate pre-arrival messages, WhatsApp concierge, upsells, feedback requests and review invitations — so every guest feels looked after without adding workload.
- WhatsApp concierge
- Pre-arrival messages
- Upsell offers
- Review requests
Quick answer
What is guest experience automation?
Guest experience automation uses messaging and AI to contact guests at the right moments: confirming bookings, sharing pre-arrival information, offering upgrades, answering questions through a WhatsApp concierge, and requesting feedback and reviews after the stay or visit. Staff handle exceptions while routine messages run automatically. NextGenSol builds these journeys for Saudi hotels and restaurants.
Every guest, looked after
The right message at the right moment
What you get
- Booking and pre-arrival messages
- WhatsApp concierge and AI answers
- Upgrade and add-on offers
- In-stay requests routed to staff
- Feedback and review invitations
Guests expect fast, personal communication, but front-desk teams are busy with arrivals and requests.
We design guest journeys with your team, automate the routine messages and connect requests to the right department.
Key features
Automation features
WhatsApp concierge
Answers and requests 24/7.
Journey timing
Messages before, during and after stays.
Upsells
Upgrades, transfers and dining offers.
Staff routing
Requests sent to the right team.
Feedback
Surveys and service recovery alerts.
Reviews
Invitations to review platforms.
How we work
From idea to launch in five clear steps
Every project follows the same proven process, with your approval at each stage.
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01
Step 1
Discovery
Workshops to understand your users, processes and goals.
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02
Step 2
Design
User flows, screens and a clear scope you approve before build.
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03
Step 3
Build
Development in short sprints with regular demos.
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04
Step 4
Test & integrate
Testing with real data and connections to your existing systems.
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05
Step 5
Launch & support
Training, go-live and ongoing support and improvements.
FAQ
Ask a question Guest automation questions
Can't find your answer? Talk to our team.
01Will messages feel automated?
We write messages in your brand voice and personalise them with guest names, dates and preferences.
02Can guests reply to messages?
Yes. Replies go to an AI assistant or your team, depending on the request.
03Do you follow messaging consent rules?
Yes. We manage opt-ins and opt-outs and use approved WhatsApp templates.
Hospitality & Tourism
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All hospitality solutions
See every solution we build for this industry.
Ready to delight every guest?
Tell us about your guest journey. We'll design the right automations.