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Shipment tracking system
Shipment tracking that answers customers first.
Give customers branded tracking links with live status and ETAs, send automatic SMS and WhatsApp updates, and capture proof of delivery with photos and signatures.
- Branded tracking pages
- SMS & WhatsApp updates
- Live ETAs
- Proof of delivery
Quick answer
How does a shipment tracking system work?
A shipment tracking system collects status updates from driver apps, GPS devices and partner carriers, then shares them with customers through tracking pages and SMS or WhatsApp notifications. It calculates ETAs, flags delays and stores proof of delivery such as photos and signatures. NextGenSol builds shipment tracking for Saudi logistics and e-commerce companies.
Fewer calls, happier customers
Customers always know where their order is
What you get
- Branded tracking pages
- Automatic SMS and WhatsApp updates
- Live ETAs from driver locations
- Exception alerts for delays
- Photo, signature and OTP proof of delivery
Every "where is my order?" call costs time and goodwill. Proactive updates reduce calls and complaints.
We connect driver apps, GPS data and carrier APIs to one tracking engine and present it to customers on branded pages and messages.
Key features
Tracking features
Tracking pages
Branded, mobile-friendly status pages.
Notifications
SMS, WhatsApp and email updates.
Live ETAs
Calculated from real driver positions.
Exceptions
Alerts for delays and failed attempts.
Proof of delivery
Photos, signatures and OTP.
Carrier APIs
Track partner and courier shipments.
How we work
From idea to launch in five clear steps
Every project follows the same proven process, with your approval at each stage.
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01
Step 1
Discovery
Workshops to understand your users, processes and goals.
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02
Step 2
Design
User flows, screens and a clear scope you approve before build.
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03
Step 3
Build
Development in short sprints with regular demos.
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04
Step 4
Test & integrate
Testing with real data and connections to your existing systems.
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05
Step 5
Launch & support
Training, go-live and ongoing support and improvements.
FAQ
Ask a question Shipment tracking questions
Can't find your answer? Talk to our team.
01Can we track shipments handled by other couriers?
Yes. We integrate partner and courier APIs where available, so all shipments appear in one view.
02Can customers reschedule deliveries?
Yes. Tracking pages can include rescheduling and delivery instructions.
03Is proof of delivery stored securely?
Yes. Photos, signatures and timestamps are stored securely and linked to each shipment.
Logistics & Transportation
More solutions for logistics
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Orders, planning, dispatch, tracking and billing in one TMS.
Fleet Management
Vehicles, drivers, fuel, maintenance and GPS tracking in one system.
Warehouse Management
Receiving, storage, picking and dispatch with barcode accuracy.
ERP Integration
Connect TMS, WMS and fleet data to ERP for accurate billing and costs.
AI Logistics Automation
Forecasting, route optimisation, delay prediction and document AI.
All logistics solutions
See every solution we build for this industry.
Ready to cut "where is my order?" calls?
Tell us about your deliveries and customers. We'll design the right tracking experience.